Shipping policy

Thank you for purchasing clothing products from SHENGLINDA LIMITED. We prioritize secure packaging, standardized order processing and timely global delivery to ensure you receive high-quality apparel products in perfect condition. This shipping policy outlines the complete rules for order processing, delivery, logistics tracking, after-sales and related notes, which applies to all orders placed in our store.

1. Order Processing Period

All valid clothing orders will be picked, inspected and packaged within 1 to 3 working days after the system successfully confirms your payment (excluding Saturdays, Sundays and official public holidays in Hong Kong SAR).
During peak shopping seasons, promotional events or order backlog periods, the order processing cycle may be appropriately prolonged. In case of obvious order delay exceeding the normal processing cycle, our customer service team will take the initiative to notify you via email of the updated processing progress and expected shipping time.

2. Shipping Fees & Delivery Timeframe

All shipping fees are automatically calculated based on the product quantity, weight, volume and your delivery destination, and the final charge will be clearly displayed on the checkout page before you complete payment. No hidden logistics fees will be charged for any clothing orders.
We provide unified standard international shipping services for all apparel orders. The estimated standard delivery time is 12–15 working days after order shipment.
The delivery time is for reference only and not guaranteed. Actual delivery speed may be affected by logistics carrier operation delays, local customs clearance efficiency, extreme weather, regional logistics restrictions and holiday arrangements. We will not be liable for minor delays caused by uncontrollable external factors.

3. Shipment Confirmation & Order Tracking

Once your clothing order is dispatched from our warehouse, you will receive an official shipment confirmation email sent by our team, which includes your exclusive order tracking number and official tracking query channel.
Please note that the logistics tracking information will not be updated in real time. Tracking details will be fully activated and available for inquiry within 24 to 48 hours after shipment. If you cannot query the tracking information within this period, please wait patiently or contact our customer service for assistance.

4. Incorrect Shipping Address Liability Statement

Customers shall be solely responsible for filling in accurate, complete and valid recipient information (including shipping address, recipient name and contact phone number) during the checkout process. Please double-check all address details before payment confirmation.
SHENGLINDA LIMITED will not undertake any losses and responsibilities for failed delivery, package misdelivery or loss caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the secondary shipping fee for re-delivery.

5. Lost & Damaged Package Handling Rules

5.1 Lost Packages

If your clothing package is confirmed lost during transit by logistics tracking information, please submit a consultation and claim application to our customer service team within 7 working days after the estimated delivery date. We will verify the logistics situation with the carrier and provide refund or re-delivery solutions for eligible lost packages.

5.2 Damaged or Defective Delivered Items

If you receive damaged, worn or incomplete clothing products, please contact our support team within 48 hours after package receipt. You need to provide clear original photos or videos of the outer package, damaged products and accessories. We will verify the issue within 3 working days and arrange after-sales solutions such as replacement, partial refund or full refund according to the actual situation.

6. Apparel Maintenance & Usage Disclaimer

Each of our clothing products is attached with professional washing and care instructions. Customers shall follow the official guidance for daily wearing, cleaning, drying and maintenance of apparel products.
We do not bear any responsibility for product damage, deformation, fading or wear caused by improper manual washing, high-temperature drying, private modification, wrong maintenance methods or artificial misuse. No after-sales compensation will be provided for damage caused by non-product quality problems.

7. International Customs & Tax Notice

All our clothing products support international cross-border shipping. For overseas orders, the destination country or region may charge corresponding customs duties, import taxes, clearance fees and other related fees in accordance with local policy regulations.
All local customs fees and tax expenses incurred during logistics clearance are borne solely by the customer. These fees are not included in the product unit price and shipping cost paid when placing the order. We will not undertake any customs clearance fees, tax costs and related risks.

8. Order Cancellation & Shipping Adjustment Rules

Customers can apply for free order cancellation before the order is processed and shipped. Once the order enters the packaging and shipping process, cancellation application will not be accepted. If you need to modify the shipping address or logistics information, please contact customer service within 24 hours after placing the order; no modification is supported after shipment.

9. Contact Information

If you have any questions, doubts or feedback about our shipping policy, order logistics and after-sales service, please contact us through the following official channels:
Company Name: SHENGLINDA LIMITED
Phone Number: +852 9102 8008
Email: service@futureedge.shop
Physical Address: 72-76 Wing Lok Street, Sheung Wan, Hong Kong Island Hong Kong SAR